Divopanel operates the https://divopanel.com website, which provides the Service.
This page is used to inform website visitors regarding our policies on the collection, use, and disclosure of personal information from anyone who chooses to use our Service.
If you choose to use our Service, you agree to the collection and use of information in relation with this policy. The personal information we collect is used solely for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless otherwise defined here.
Overview
In short:
- We collect only what we need to run your account and the Service.
- We never sell your data to third parties.
- We use cookies for authentication, preferences, and anonymous usage analytics.
- You can access, export, or delete your data at any time from your account settings — or by emailing us.
One sentence summary — We collect the minimum needed to provide the Service, we keep it safe, and we don't sell it.
Information we collect
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including your name, email address, billing details, and (where applicable) postal address or phone number. The information we collect is used to contact, identify, and bill you.
Your name, email, password (hashed), and any profile details you choose to add.
Invoice details and transaction history. Card numbers are handled by our payment processors — never stored on our servers.
Orders you place, tickets you open, API calls you make, and configuration of your panel.
Emails and support messages you send us — kept so we can refer back to them when you write again.
Log data
Whenever you visit our Service, we collect information that your browser sends to us, called Log Data. This may include your computer's Internet Protocol ("IP") address, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, and other usage statistics.
Log data is used to keep the Service running, detect abuse, and understand which features are useful. It is retained for a limited period and then deleted or anonymized.
Service providers
We may employ third-party companies and individuals for the following reasons:
- To facilitate our Service (hosting, CDN, email delivery).
- To provide the Service on our behalf (payment processing).
- To perform Service-related tasks (customer support tooling).
- To assist us in analyzing how our Service is used (anonymous analytics).
These third parties have access only to the personal information needed to perform the tasks assigned to them on our behalf. They are obligated, by contract, not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your personal information, and we use commercially acceptable means of protecting it — encryption in transit (TLS), encrypted backups, hashed passwords, and least-privilege access controls.
That said, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to harden our systems and follow industry best practices.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Export a copy of your data in a machine-readable format.
- Correct any inaccurate or outdated information.
- Delete your account and personal data, subject to legal retention requirements.
- Object to or restrict certain types of processing.
- Withdraw consent at any time where processing is based on consent.
Most of these actions are available from your account settings. For anything else, write to us at the address below and we'll respond within 30 days.
Changes to this policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of material changes by email and by posting the new Privacy Policy on this page. Changes become effective immediately once posted, unless otherwise specified.
Contact us
If you have any questions about this Privacy Policy or your data, reach out at the address below — we typically reply within a few hours.
70000 Ferizaj
Republic of Kosovo